Admin & Operations Associate

Sapiente Education is headquartered in Dubai, UAE. This is a fully remote role, open to applicants internationally. You must be able to maintain agreed partial overlap with UAE working hours (UTC+4) and be comfortable coordinating across multiple time zones. Applicants do not need to be based in the UAE.

Our story

Sapiente Education helps ambitious young people aged 13–23 turn curiosity into original research, guided by our faculty of mentors from Cambridge, Oxford, Harvard, MIT and other leading institutions.

Inspired by the Oxbridge tutorial tradition, our personalised programmes span 30+ subjects including AI, medicine, philosophy and business. Students develop meaningful projects, sharpen their thinking and build confidence in their own ideas.

Discover Sapiente Education

About the role

We are seeking a full-time Admin & Operations Associate to support Sapiente's day-to-day operations, including inbound enquiries, scheduling, records, inbox management and professional communication with families and mentors.

You will also support data accuracy, basic finance administration and process improvement. You will work closely with the Head of Admin & Ops and report to the Founder.

Key responsibilities

• Manage scheduling, calendars and meeting arrangements for students, parents, mentors and leadership.
• Maintain accurate records of contacts, enrolments, notes and documents across our operational systems.
• Handle enquiries with a courteous, discreet and practical approach.
• Support inbox triage, follow-ups, internal handovers and progress tracking.
• Maintain accurate data in spreadsheets and organise documents in shared drives.
• Assist with invoicing, payment tracking, simple reconciliation and monthly summaries.
• Document and improve procedures, checklists and templates to support consistent service and reliable operations.

Required

• Excellent organisation and follow-through, with the ability to manage several tasks without losing important details.
• Professional written and spoken English, with clear and courteous communication with families, mentors and partners.
• A strong service mindset: calm under pressure, responsive and able to resolve issues tactfully.
• High attention to detail in data entry, calendars, documents and reporting.
• Strong Google Workspace skills, including Gmail, Calendar, Drive, Docs and Sheets; confidence with filters, pivot tables and basic formulas.
• Sound judgement and prioritisation, including knowing when to escalate a request and how to meet deadlines reliably.
• Confidence with basic finance administration, including invoices, payment tracking and accurate reporting.
• Discretion and professionalism when handling confidential student and family information.
• Reliable communication, good documentation habits and dependable availability when working remotely.
• Agreed partial overlap with UAE working hours (UTC+4), supported by a reliable computer, stable internet connection and a quiet environment for calls.

Preferred

• A bachelor's degree from a leading university.
• Experience working in an international environment.
• Experience in education, tutoring or mentorship services, premium hospitality, or client-facing operations.
• Experience supporting invoicing and payment workflows, including tools such as Stripe, and preparing basic monthly reports.

What we offer

• Fully remote work with flexibility around agreed availability and UAE working-hours overlap.
• Direct collaboration with senior leadership and an international team.
• Clear ownership of your work and opportunities to improve operational processes.
• Potential for a long-term contract, based on performance and business needs.
• Opportunities for performance bonuses and career progression.

How to apply

Email an updated CV and a brief description of your profile to [email protected].

Email subject: Application - Admin & Operations Associate

Please include your country and time zone, your availability to start, and the hours you can regularly overlap with the UAE working day. Briefly describe your relevant administrative or operations experience, including your use of Google Sheets and any scheduling or invoicing tools.