1. Overview
This Refund Policy explains when Sapiente Education (“Sapiente”, “we”, “us”) may provide refunds for purchases made through our Services.
Refund decisions depend on the type of product purchased and the circumstances described below.
2. Definitions
- Digital Course: Pre-recorded content, downloadable materials, and self-paced learning modules.
- Live Program / Mentoring: Scheduled sessions delivered live (e.g., 1-to-1 mentoring, shadow-learning programs).
- Start Date: The date on which the first live session occurs or access is granted, depending on the product.
3. Digital courses (self-paced)
3.1 Refund window
For digital courses, Sapiente Education may offer a refund request window of 14 days from purchase, provided that:
- you have not completed more than a reasonable portion of the course content, and
- there is no evidence of abuse (e.g., downloading/recording content excessively, repeated refund patterns)
3.2 Non-refundable cases
Refunds are generally not offered if:
- the refund request is made after the stated refund window
- the course has been substantially consumed (e.g., a high percentage of lessons watched)
- access was suspended for Terms violations
4. Live programs and 1-to-1 mentoring
Because live programs involve reserved tutor capacity and scheduling, refunds are more restrictive.
4.1 Before the program begins
If you request cancellation more than 7 days before the Start Date, Sapiente Education may offer:
- a full refund, or
- a partial refund minus any non-refundable deposit (if applicable), or
- an option to reschedule (subject to availability)
4.2 Close to the start date
If you request cancellation within 7 days of the Start Date, Sapiente Education may offer:
- rescheduling (preferred), or
- a partial refund at Sapiente Education’s discretion, depending on tutor allocation and operational costs
4.3 After the program begins
Once the program has started (first session delivered or access to live program materials granted), refunds are generally not provided, except where required by law or in exceptional circumstances.
5. Rescheduling
For live programs, Sapiente Education may allow rescheduling when:
- notice is provided in advance (e.g., at least 24–48 hours)
- the tutor is available
- rescheduling is not repeated excessively
Rescheduling rules can vary by program and will be communicated during enrollment.
6. How to request a refund
To request a refund, email [email protected] and include:
- the email used for purchase
- the product name
- purchase date
- reason for the request
Sapiente Education may ask for additional information to process the request.
7. Processing time
If approved:
- refunds are issued to the original payment method where possible
- processing times depend on your bank/payment provider (often 5–10 business days)
8. Chargebacks and disputes
If you initiate a chargeback or payment dispute without contacting Sapiente Education first, your account access may be suspended while the dispute is investigated. Please contact [email protected] so we can try to resolve issues quickly.
9. Changes to this policy
Sapiente Education may update this Refund Policy from time to time. We will post the updated version and revise the “Updated” date above.
10. Contact
Questions about refunds: [email protected]